In Crisis – Homelessness Services


Everyone deserves a place to call home.  CoconnectHER believes that everyone needs a home that is safe, secure and affordable. If you are in crisis experiencing homelessness, below are services to contact.

In an average year, CoconnectHER will help 1000 older people to find accommodation by coconnecting and co-sharing in a home.  Our goal is to support people at financial risk of becoming homeless.  


If you are experiencing a time of intense difficulty or danger, and difficult or important decisions need to be made, please know that there are supports available for you.   Everyone reacts differently to situations and what may seem an extremely intense experience for one, another may experience little or no anxiety or negative effects.

Please understand that right now, you are at a turning point in your life, and changes may be about to take place.  You are not alone, reach out and seek support and encouragement.  It will be provided in a safe, non-judgemental, supportive and encouraging way.

If a crisis is not dealt with in a healthy way, it can lead to longer lasting mental health issues, as well as social and physical problems.


    1. Talk to someone you trust – often talking through your experience with someone you trust goes a long way to reducing your anxiety, and can help you to gain some perspective moving forward. If you don’t feel comfortable talking to a loved one, visit your GP or contact a crisis line like Lifeline
    2. Look after your safety – Put your safety first. If you are in an unsafe situation, try to remove yourself or reach out to someone who can help you stay safe. If you are thinking about suicide, seek help immediately by calling 13 11 14.
    3. Recognise your strengths – your skills and abilities can help you cope under pressure. If you are having trouble identifying your strengths, ask a loved one to help you list some strengths that will help you in your current circumstances.
    4. Get help – manage your crisis through counselling, medical attention, self-help programs or support networks. You might need to try a number of options depending on your individual circumstances – it’s important to keep trying. Sometimes a crisis is a sign of a longer-term issue. It’s important to get help for problems such as mental health issues or financial difficulties.
    5. Make a plan – it can help reduce stress and give positive goals to work towards. For example if you are having financial problems it can help to create a budget.
    6. Take care of yourself – by eating healthily, exercising, and sleeping. Give yourself time out from your situation if possible –do things you enjoy. Avoid alcohol and drugs, as they numb feelings and make it harder to cope in the long run.


CoconnectHER does not provide or manage accommodation.

There are various services available for people at risk or, or experiencing, homelessness, in all areas of Australia. State, Territory and local Governments, as well as many community sector organisations operate telephone services which are a good first point of information and referral. Please click on your state or territory below to see services available.

Domestic and Family Violence

IMPORTANT: If it is an emergency – if anyone is in immediate danger – please call 000 now.

1800Respect is Australia’s national sexual assault, domestic and family violence counselling service. Available 24 hours a day, 7 days a week. Phone: 1800 737 732


First Point is the central intake service for homelessness in the ACT. First Point provides one free call once, to quickly and easily connect people to the best available supports. First Point keeps an up-to-the-minute register of vacancies in the ACT and provides crisis assessment and placement.  Mon – Fri 9am – 5pm and Sat 10am – 1 pmPhone: 1800 176 468

Also try this website for various other services:


Domestic Violence Helpline Anyone experiencing domestic violence, anywhere in NSW, can call the Domestic Violence Help Line toll free. The Domestic Violence Help Line can arrange emergency accommodation and negotiate with other government departments, such as Health or Housing, to find additional support services for people who need them due to domestic violence. Available 24 hours, 7 days a week. Phone: 1800 656 463

Link2Home provides information, conducts assessments, as well as makes referrals to homelessness services across NSW.
Link2home is available 24 hours a day, 7 days a week, every day of the year on 1800 152 152.

The service is for people who are homeless or who are worried they will become homeless, as well as for advocates acting on a person’s behalf.



Opening Doors 24-hour statewide toll free number on 1800 825 955 to speak with a housing and support worker. The 1800 number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

safe steps Family Violence Response Centre

Services include:

  • 24/7 family response line
  • risk assessment
  • emergency accommodation
  • safety planning
  • support
  • information
  • advocacy
  • referral

Available 24 hours, 7 days a week. Phone: 1800 015 188.


Domestic Violence Telephone Service
Provides support, information, advocacy, telephone counselling, referrals and importantly, the statewide coordination of emergency refuge and shelter placements across Queensland.
Available 24 hours, 7 days a week Phone. 1800 811 811 or TTY: 1800 812-225

Homeless Hotline (HPIQ)
This is a phone information and referral service for people who are experiencing homelessness.
Can they help me?

  • single people aged over 16
  • mothers with children
  • fathers with children
  • families
  • couples
  • those experiencing homelessness or at risk of homelessness.

Available 24 hours, 7 days a week. Phone: 1800 47 47 53 (1800 HPIQLD) or TTY 1800 010 222


Women’s Domestic Violence Helpline
Telephone support and counselling for women experiencing family and domestic violence.  Can help you if you want to find a refuge or a safe place to stay or if you just need to talk to someone who will understand how the abuse affects you and your children.
Available 24 hours, 7 days a week. Phone: (08) 9223 1188 or STD 1800 007 339.

Salvo Care Line
For people experiencing a crisis, enabling them to gain access to a network of services including:

  • referral to emergency accommodation;
  • telephone counselling; and
  • information and referral for other material needs.

Available 24 hours, 7 days a week. Phone: (08) 9442 5777

Discover your affordable housing options:


The following services can assess your situation and can help by providing:

  • referrals to the appropriate support services in your area;
  • information, advice and support;
  • crisis accommodation;
  • supportive housing;
  • transitional accommodation;
  • Confidential counselling.

Homelessness Gateway: 1800 003 308
Youth Gateway: Trace-A-Place (young people 15 – 25 who are homeless or at risk of becoming homeless), 1800 807 364
Domestic and Aboriginal Family Violence Gateway: 1800 800 098
All available 24 hours a day, 7 days a week (free call from landline phones)

South Australian services provider directory click here


Shelter Me is a directory of homeless services for homeless “Territorians” and contains a comprehensive guide to services in all areas of the NT

Domestic Violence Crisis Line
General and domestic violence crisis counselling (24hr)
Available 24 hours, 7 days a week. Phone 1800 019 116


Safe at Home Family Violence Response and Referral Line
Offers information and referral to the full range of response, counselling, information and other support services.
Available 24 hours, 7 days a week. Phone: 1800 633 937.

Homeless Support Helpline
Provides immediate support, information on your options and can arrange immediate emergency accommodation.
Available 24 hours, 7 days a week. Phone: 1800 800 588

Call Lifeline (13 11 14) 


NSW: Mental Health Line
1800 011 511

VIC: Suicide Help Line
1300 651 251

13 43 25 84

TAS: Mental Health Services Helpline
1800 332 388

SA: Mental Health Assessment and Crisis Intervention Service
13 14 65

WA: Mental Health Emergency Response Line
1800 676 822

NT: Top End Mental Health Service
08 8999 4988

ACT: Mental Health Triage Service
1800 629 354
All information on the CoconnectHER Get Help section of the website in the form of Fact Sheets and Tool kits has been compiled by Lifeline Australia for the purpose of information, support and mental health awareness for those who access these materials. Content is developed by Lifeline using internal and external expertise and is then reviewed by Mental Health Professionals. All new content is reviewed by Lifeline’s Mental Health Professional’s Reference Group which includes registered professionals such as psychologists and social workers. All resources have an emphasis on self-guided support for users and include the most recent revision dates. The resources are designed to support, not replace, the relationship that may occur between members of the community and existing health care professionals.